getting back to the thread topic " Energy costs make you look at things "
bit of a rant
back last Oct. my quarterly varaible leccy D/d got changed to a monthly, fixed amount - no consultation/discussion - bang - done. no real problem as far as I was concerned .. figure looked fine - circa what I'd expect of the quarterly divided by three.
However, they did this 2 days before my quarterly variable'd have paid off what was due, so left me owing them the quarterly, plus the next month's .. win win, sort of
had considered paying the quarterly, as it should've been, to get me up to date, but thought ''sod it'' ... their stupidity - their loss.
then the EPG came in and the monthly D/d of £126 was getting halved

by the 67 quid rebate/refund
email from SSE, 25th March to say the Gov. had extended the EPG to July '23
My D/d goes out on the 4th of the month and Jan./Feb./March the EPG credit returns to my account on the 5th
This month get an email saying they'm upping the monthly to £197, starting June ... presumably to try to catch up on their own stupidity from October's **** up on their part

... sod it, they can collect the quarter's payment owing over 5 months.
However, looking at me bank statements on line this month, the 4th of the month's £126 went out as usual, but no sign of the £67, extended EPG refund/rebate.
just had a looong conversation with some foreigner, who was barely intelligible, identifying as 'Alex'!

about this ....
after holding for ten minutes, whilst 'Alex' consulted her supervisor on the 'company line' on this - she had no answers, to my questions and started by telling me that the email I was quoting to her, had never been sent
She also had no answers as to why the extended EPG scheme had not been paid, but went on to say that if I hadn't had it by the end of the month, to call back.

FFS
after pointing out that they'd already had three weeks to apply this to my (and everyone else's) account ..
why hadn't they and how much did she think SSE had already earnt in the three weeks, thus far, that they'd hung on to these payments for circa 20 million people?
she went off to 'consult' yet again.
On her return I was promised a call on the 28th, to enquire if I'd received it or not
I wasn't going to get any sense from 'Alex' and as she wouldn't connect me to anyone else who -
(a) might've been more intelligible
or
(b) might've had a bit more nouse/answers, so I gave up, exasperated.
Take a look at your statements guys .. see if this is a 'national' piss take?

it was an extended scheme "
It was announced in the Budget on 15 March, that the support provided to you through the EPG will remain in place until July 2023 " so WTF would it need ANY EFFORT to put it in place ... they're taking the piss and creaming off the earnings it'd make them for a month or so.
Now what I need is some suggestions as to where to air these issues

other than having a 'bit of a rant' here
TBH the EPG rebate makes zero difference to me when it arrives - I'm fortunate - but dare say there will be a lot of ppl out there that this delay will make a big difference to their monthly budgeting

