New Bobcat E27z mini digger

[Lancs Lad]

Does this differ from car/van manufacturers - they aren’t allowed to refuse warranty as long as vehicles have been serviced to manufacturer’s spec (doesn’t matter who undertakes the actual work providing it is done right with the correct parts)? In your example if an owner had proof they had undertaken the 3 services I don’t think the manufacturer could refuse the claim (something to do with EU block exemption rules I believe).

Like he said
Interested to know if this applies to plant, often wondered.
I worked for an independent Garage for a couple of years as a nipper when block exemption kicked in, did loads of work on new cars, customers loved us. Did a proper service but with all OEM parts, "what you take the wheels off on a service" someone once said In amazement!!
Them were the days, proper old fashioned service, customers would come in and watch with a brew in hand!

Back to the point in hand, if anyone knows for certain, be glad to hear ...

 

[doobin]

Bobcat said my 50 hour service was free for my E27! No problem with me servicing it myself either. Also got a grease gun with it. Can’t believe @Monkeybusiness is getting this sort of s**t from the same dealer???

 

[Brendan]

My 50hr service was included in the price, apparently as long as I buy the filters from them the warranty is still covered.
Didn't get anything with the machine even had to buy the quick couplers for the hydraulic line (still not fitted them yet) and the washers for them. Bought a full box of grease which I'm sure is the wrong stuff no matter how many times I questioned it.

Barely even got acknowledged when I originally went to pick the dx10z up, they could barely be arsed to speak to me-probably the worst experience of buying kit so far was like I'd just rolled through a load of s**t and was stomping round their shop

So in the year I've had with around 180 hours on the clock I've had two leaks from the hydraulic pump, both king pins replaced and both boom pins, slew lock still catches at certain angles but luckily not enough for it to drop over, engine hood lock is temperamental bit better than it has been after three attempts to fix, lots of movement where the rams are but apparently as the rams are round instead of having a flat flace for the pin to go through they don't get any better if they add more shims/could become too tight for the greas to get through and these were all issues from near enough day one.
Unfortunately paid for mine outright and have zero faith in it lasting anywhere near as long as the old tb108 and certainly will be getting rid of it before the warranty is out

 

[Regy53]

Does this differ from car/van manufacturers - they aren’t allowed to refuse warranty as long as vehicles have been serviced to manufacturer’s spec (doesn’t matter who undertakes the actual work providing it is done right with the correct parts)? In your example if an owner had proof they had undertaken the 3 services I don’t think the manufacturer could refuse the claim (something to do with EU block exemption rules I believe).

Yes


with regards to back on finance the car market seems to have a lot more rules and regulation. Im not saying a finance company wouldnt fight it for you but it’s not as simple as just returning

I know this sadly from experience and a customer some 5 months into his agreement with a problem that wasn’t on his machine at sale . We tried to help he disagreed. He tried to back it we proved we were not negligent and the finance company after investigation refused their claim. It’s sad as there is more to the story but I would rather not discuss on here other than we did what we could over and above.
A new machine would be different. I still think not so black and white


With regards to servicing I think the issue is servicing with parts is one thing but what about the other things they do when they service a machine, checks for example. There may be a check on exhaust manifold bolts required that somebody fitting genuine parts wouldn’t do. When your exhaust falls off they won’t get it under warranty Imo. ( example )

 

[Nick...]

This is appalling to read all this but I’m not suprised in the slightest.i know there are exceptions but dealers don’t give a s**t these days.i coukd post lots of stories about demo machines never coming but unless you run a huge business no one is bothered
Nick...

 

[Regy53]

I would say any reputable plant manufacture wouldn’t drop a claim based on a good fitter providing evidence of servicing. The plant industry would be different to cars all day long. Rumours were Promac solutions used to sell extended warrantys to everybody but only ever buy a couple, then use them machines to claim against.
My quad example is really the importer being silly but it shows how difficult it can be. They are pushing me to get customers to service quads more often than what they need to in say America with the same quad bikes

 

[fred]

I had a call from the dealer today telling me my first service is due on my E27 (due at 50 hours apparently). £50 odd quid an hour plus parts. ‘How long will it take?’ didn’t reveal an answer - they charge travel at their hourly rate (it’s at least an hour each way) but no suggestion of how long the job would take them once here!
I asked if I can buy the parts and fit myself - ‘You might void your warranty’...
At this point I told them that if I bring the machine to them for it’s first service I don’t want it back until all the paint defects are corrected and it is presented as a new machine. It’s also leaking hydraulic oil from a few places.
They’ve asked for pics - we will see how this pans out (this is the first time I’ve been in any way funny with them, but I think they are taking the piss suggesting my warranty will be void unless I agree to an unknown-priced service!).
As an aside, has everyone with one of these diggers had it supplied with a grease gun in the holder? And any sort of tool kit? It’s a very minor point but pisses me off that mine came without when there is built in storage for one.

the 50 hour on my kubota was the drive sprocket oil. I did that and an oil and filter change myself.I bought the genuine kubota full service kit from Sweden as it was still cheaper shipped than the local dealer.

The build quality on your bobcat must have taken the shine off it big time so annoying. I think if it was me I’d be rejecting it for another.

 

[Monkeybusiness]

The build quality on your Kubota must have taken the shine off it big time so annoying. I think if it was me I’d be rejecting it for another.

I’m pretty sure if I’d gone for the kubota instead of the Bobcat these issues wouldn’t exist sadly! Hey ho, we live and learn!

 

[fred]

the kubota stealers are equally as s**t mate. I bought mine via one of the largest builders merchants in the UK who dealt directly with Kubota UK. They were more than useless so can understand why the dealers are even worse.

The local dealer wanted £400 + travel time to do the gear oil but in fairness emailed me how to reset the service indicator so did it myself. I'll try and find the service kit supplier in sweden they were dirt cheap and did all brands.

 

[JD450A]

the kubota stealers are equally as s**t mate. I bought mine via one of the largest builders merchants in the UK who dealt directly with Kubota UK. They were more than useless so can understand why the dealers are even worse.

With all due respect why anyone would buy down that route and expect the cheapest possible machine from a company not exactly kitted out to sell equipment and expect anything more than useless is beyond me.

Dealers are Dealers, the best/only defence is to know the dealer before the sale and then be prepared to stamp your feet when they drop the ball. I know of a man (not Tim) who stopped paying the finance on a rather new bulldozer when the gearbox shat itself at 2000hrs or so and just out of warranty citing "Not fit for purpose" and won the argument.

 

[fred]

Doesn’t matter who you buy it off the warranty is the same. I just chose to pay less for it

in fairness not had a problem yet (touches wood).

this talk about stopping paying finance is a bit dangerous you will be locked in legally , yes there are ways out but not all ways the best way just to stop paying.

 

[JD450A]

Doesn’t matter who you buy it off the warranty is the same. I just chose to pay less for it

in fairness not had a problem yet (touches wood).

this talk about stopping paying finance is a bit dangerous you will be locked in legally , yes there are ways out but not all ways the best way just to stop paying.

With Brand new kit a finance agreement promises to deliver a piece of equipment that is fit for purpose and use in exchange for payment. This is particularly relevant when it's "Hire" purchase/HP. If you have paid your dues up to date and the machine ceases to be fit for purpose and use then it can be argued that it's no longer chargeable until it is usable. Your not paying the Equipment dealer or manufacturer, you are paying your supplier which is infact the finance provider.... Things happen pretty quickly to resolve things when they are beating the door of the dealer/manufacturer as they have a bigger stick to wield as they are in reality buying rather a lot of machines! Whilst I agree it's a dangerous game.... I'd personally be taking that chance and playing that card! particularly if the machine is going to be a costly fix and it was supplied new!

As with the warranty being the same. I disagree.... A good dealer like Regy will either go the extra mile to argue to case, or in other circumstances fight your corner! and that is what it's all about!

 

[fred]

With Brand new kit a finance agreement promises to deliver a piece of equipment that is fit for purpose and use in exchange for payment. This is particularly relevant when it's "Hire" purchase/HP. If you have paid your dues up to date and the machine ceases to be fit for purpose and use then it can be argued that it's no longer chargeable until it is usable. Your not paying the Equipment dealer or manufacturer, you are paying your supplier which is infact the finance provider.... Things happen pretty quickly to resolve things when they are beating the door of the dealer/manufacturer as they have a bigger stick to wield as they are in reality buying rather a lot of machines! Whilst I agree it's a dangerous game.... I'd personally be taking that chance and playing that card! particularly if the machine is going to be a costly fix and it was supplied new!

As with the warranty being the same. I disagree.... A good dealer like Regy will either go the extra mile to argue to case, or in other circumstances fight your corner! and that is what it's all about!

Only if you spend a good few thousand and take them to court, they have deeper pockets. They will have a clause in their T & C's stopping you giving them they keys and walking away.

 

[GazCro]

Only if you spend a good few thousand and take them to court, they have deeper pockets. They will have a clause in their T & C's stopping you giving them they keys and walking away.

With bobcat offering 0% finance (if this applies to you) there'll be a finance company dealing with a hell of a lot of bobcat sales. One customer with an issue stopping payments might not have the effect your wanting if everyone else is paying up every month.
Dealers don't like doing anything at their own expense and manufacturers can be unbelievably blinkered if they're still selling lots of machines, ultimately dealers loyalty will lie with manufacturer not customer in many cases. Been in this situation with jcb many moons ago with an 8015. Buying pins and bushes for a 3 month old machine and they had the cheek to send an invoice for them (Bush missing from one side of boom/kingpost). They never did sort cavitation problems or blade ram not holding either.

 

[Jimoz]

Never knew you could buy machines thru merchants.

 

[fred]

Never knew you could buy machines thru merchants.

deeper discount to be had for sure.

 

[Komatsu]

Only if you spend a good few thousand and take them to court, they have deeper pockets. They will have a clause in their T & C's stopping you giving them they keys and walking away.

You don’t have to do anything, and it’s not really a dangerous game, and as long as your up front with them (the finance company) and keep them in the loop you have nothing to worry about, as Rory has said, they own the machine, not the dealer, you make the finance company money going through them, so in turn, they will look after you, so you can pay them.......also, there are grounds that if something breaks down, just after the warranty expires, they still have a duty of care for it (something else from Martin Lewis) something along the lines of its got to be able to reasonably keep working past the warranty period rather than fail at the end of the warranty period.

 

[Shovelhands]

While this is being discussed.

if you had a machine, bought brand new, (value shouldn’t matter, but let’s just say it’s a sizeable lump),and it was a well looked after low hour machine. One month (ish) past the end of warranty, with approximately 200 hours on the clock it develops an oil leak, a bad one but only an O ring fix. 5 hours later it has another major leak, from another O ring. Two dealer fitter call outs.
in that scenario, who would you expect to be paying for that?

 

[Regy53]

While this is being discussed.

if you had a machine, bought brand new, (value shouldn’t matter, but let’s just say it’s a sizeable lump), and it was a well looked after low hour machine. One month (ish) past the end of warranty, with approximately 200 hours on the clock it develops and oil leak, a bad one but only an O ring fix. 5 hours later it has another major leak, from another O ring. Two dealer fitter call outs.
in that scenario, who would you expect to be paying for that?

I would expect your dealer to fight for you with the manufacture

 

[Brendan]

I would expect your dealer to fight for you with the manufacture

Unless you haven't had it serviced by them, then they'll probably wash their hands of it