early start this morning ..
MRI in Hereford at 08.00 - as long as they ain't cancelled it ..... had
no phone service since Thursday night -- waiting for a new SIM to arrive - so no idea if they have or not
well that all went fine -- back on the 15th for a consult and results/decide on the old gall bladder issues - had made a decision to have it out - HAD !! .. conversations today with consultant's clinical nurse, who said my bloods are yet again, text book, as far as the recovery goes, anyway -- no guarantees that even without the gall bladder, I won't be at risk of a recurrence of pancreatitis - apparently I'm what they call a 'gallstone producer', exacerbated by the Gaucher's preponderance to cause them!!

so now back in a quandary -- and they have no idea WTF my body will do without the bladder there to store them????

will get onto the Gaucher's association's head (who I've met several times - she's been here a couple of times) and see if they have any experience in it and if they have or have had anyone else in the same situation/have had their gall bladder removed - then make an appointment with my specialist consultant in
Caerdiff .. see WTF he's had a change of tune?????
and now for a rant......
Phone's been showing no service since Thursday evening - Pam's is fine - both on same contract/provider - Vodafone
got onto my a/c manager late that night by email - he called me on Pam's Friday morning ... we assume the SIM has died - have had it for years ... they'll send me a new one.
he copied me in on an email to his customer services/care team Friday a.m. telling them to sort me a SIM and to put a divert on my calls & texts to Pam's, as I asked him to.
phone was quiet all day, so tried to call myself, from Pam's, expecting an engaged response - straight to ansa .. got a mate to call it - straight to ansa.
Manager / providers not in on Sat.s .... sent him an email expressing my
displeasure , etc. tried to call him when I got back from Hereford - ansa his end

Josh called Pam's phone, mid morning to pick my brains and said he'd rung my number and got some random stranger ???

So I called my number and got same random stranger, who was good as gold, once I'd explained it all.
his number was very similar to Pams, 'cept his was an 07788 code and Pam's is an 0788 -- rest of the numbers are identical, but the system doesn't recognise the final number in Pam's as it's already got 11 digits and ignores anything after that

Extremely snotty email to provider's customer services team, my a/c manager, CS's team manager and the guy who was supposed to have sorted all this last Friday lunchtime - and didn't !!!!

Has taken no less than a further four emails and two calls to explain to this dull tw*t what the problem is AND for him to 'get it' - I despair
"
Good Afternoon, Graham,
Hope your doing well, I have just checked with the network and they have confirmed number 07831****** is being diverted to 077881*****0 as requested. ..........( NOTE THERE ARE 12 DIGITS IN THIS NUMBER) W
!!!!!! 
Please restart the device and try again if the issue still persists after a restart please let me know and I will escalate this with the network directly.
Once again please accept my apologies for the inconvenience caused.
Best Regards,
F*** "
he finally got it at the last try ........................
"
Hi F****
the number you were instructed to divert to is 07881 *****0 and not 077881*****0
the person receiving my diverts is on 077881***** - the zero at the end is not registering on the system as it is one digit too many, due to the additional 7 inserted at the start of the number you have used
If you consult my a/c billing/invoices you will clearly see the number required to divert to 07881 *****0 which is my wife's number.
Please ensure this is rectified immediately. "
there were only so many ways to put it and he still didn't get it 'til then


Divert working as of 16.00 and DPD have emailed me to say they have my 'package' (new SIM) - nothing about when it'll get here though
soooooooo annoyed that a simple instruction can not be carried out professionally and efficiently - my solicitor's been try to get hold of me, since Friday - got an email from him this afters, after he too had had a conversation with said 'random bloke' this morning

... thank **** for email
other than that the day has gone quite well


