I think what I’ve come to realise is basically once you’ve paid your money your on your own, warranty and dealer support from all main dealers whether it’s car/truck/machine whatever has been absolutely shite for me and always more costly than me sorting it out myself or with own part time fitter or local companies. With vans it always down to driver error, wear and tear etc and not covered by warranty. Machines of my size rarely go wrong really, and when they do the bits are easy enough to get hold of and replace.
If your the type of person that will chase and complain, spend masses of your own time and energy and basically wear a main dealer down until they sort the problem, new and big brand is probably best. Personally I tend to just need to solve the problem quickly and that means diy.
Example, someone split a hitch hose on one of the 2.7t doosan machines a few weeks ago and I called Lloyds on the off chance they’d have a hose in stock as my local guy didn’t have a 1/4 banjo fitting to make a new one straight away. Lloyds must have sold hundreds of the same machine locally over the years and the hitch is quite exposed so I don’t think it’s the first time it will have happened. When I rang the store person couldn’t work out what I was on about despite a very clear description but said he’d have a look and ring back. I’m still waiting for the call.
Luckily we have a hydraulic cylinder and hose place within 20 miles who made a new hose in under 2 minutes whilst I waited, charged me £9 and thanked me for the business.
We’ve had nothing but trouble with a Vito van nox sensor/dpf regeneration. Tried to get it sorted under warranty but despite several times in bells no joy and big bills. When just out of warranty I was asked ‘do you do short journeys?’ And told ‘ well that’s the problem’


I asked what dpd and all the other courier vans did that were parked up outside and they said oh they all have the same problem! Awesome customer service

so it’ll go to the local indie who will no doubt sort it for £100 or similar.