Vinpetrol
Well-known member
That has a distinct aromaBe interested to see an anti cav system
B
bobthebuilder
Well-known member
so they sold a machine unfit for purpose ,full refund ,tell them to stick it up their ass
N
nhew
Member
Take it back! i can't even get them to buy it back lol
Shovelhands
Well-known member
Sure you said they wouldnāt even take it back on a trade in against a new one? Correct?
N
nhew
Member
I wanted them to buy it back of me as they are kobelco dealers I've not asked about a new one as i won't be getting a kobelco next
doobin
Well-known member
I think your best bet is getting the finance company involved
Mick-the-fitter
Itās what I do!
Or the ombudsman! 
N
nhew
Member
They already are and have been for a month there investigation is still open but i presume they will close it once they get the same email i did but if the machine isn't 110% when it comes back i will ring them right away
R
Rob65
Well-known member
The dealer emailing you a saying āitās repaired, where do we deliver it to and collect our machineā sounds like a bit of a heavy handed way of dealing with this.
Would it be appropriate for you to reply saying āThank you for advising me that you have now completed the repairs / improvements necessary to make my machine fit for purpose, however before I agree to receive it back can you please advise where and when I may inspect and test the machine to confirm my acceptance of your opinion that the reported defects have now been rectifiedā.
It sounds like they have run out of technical options so if you accept it back they are unlikely to give any further support, whereas if you leave it with them you will have a bit more leverage to get a satisfactory conclusion.
Good luck with your battle.
Mick-the-fitter
Itās what I do!
I would presume that all new parts fitted by a dealer, would now be covered by a warranty period?
doobin
Well-known member
Rob has great advice. English may not be your strong point, but that shouldnāt hold you back from either succeeding or in this case, being treated like a mug. In business, an often overlooked skill is in delegating things that are not your forte.The dealer emailing you a saying āitās repaired, where do we deliver it to and collect our machineā sounds like a bit of a heavy handed way of dealing with this.
Would it be appropriate for you to reply saying āThank you for advising me that you have now completed the repairs / improvements necessary to make my machine fit for purpose, however before I agree to receive it back can you please advise where and when I may inspect and test the machine to confirm my acceptance of your opinion that the reported defects have now been rectifiedā.
It sounds like they have run out of technical options so if you accept it back they are unlikely to give any further support, whereas if you leave it with them you will have a bit more leverage to get a satisfactory conclusion.
Good luck with your battle.
My English skills (when required, outside of this forum
) are excellent. Iāve won quotes where I was by far the most expensive, but my written quote swung it. Iāve had a few non payers, but Iāve never yet had to take anyone to court- a well written email trail has been sufficient to make them realise they are on a hiding to nothing.You would do well to take Robs advice before you let this go any further. Feel free to PM me if you need anything put in writing. Serious offer- if your email tone suddenly changes they may well realise that they canāt push you around.
As for ringing them straight away- absolutely every communication you make in regards to this needs to be via email from now on. No phones.
Vinpetrol
Well-known member
Nice one Doob thatās a generous offer . If it were me Iād be definitely taking you up on it . Couldnāt agree more re email trail .Rob has great advice. English may not be your strong point, but that shouldnāt hold you back from either succeeding or in this case, being treated like a mug. In business, an often overlooked skill is in delegating things that are not your forte.
My English skills (when required, outside of this forum
You would do well to take Robs advice before you let this go any further. Feel free to PM me if you need anything put in writing. Serious offer- if your email tone suddenly changes they may well realise that they canāt push you around.
As for ringing them straight away- absolutely every communication you make in regards to this needs to be via email from now on. No phones.
V8Druid
do it as well as you can,but learn to do it better
the pen is always mightier than the sword ..... a well couched email/letter always makes ppl think twice/very carefully, particularly if they think you have been/are a push over and treat you as such.
as said, you need to inspect it at their premises, not after they have deemed it sorted and re-delivered it to you .... unless 100% happy with it at their premises it needs to stay there (and their loaner stays with you - it's all leverage)
don't let them walk over you ... the customer should be king - not a peasant to be fobbed off
as said, you need to inspect it at their premises, not after they have deemed it sorted and re-delivered it to you .... unless 100% happy with it at their premises it needs to stay there (and their loaner stays with you - it's all leverage)
don't let them walk over you ... the customer should be king - not a peasant to be fobbed off
D
DaveDCB
Well-known member
Well sometimesā¦ āāIām driving it into the fe&@ing lake if you donāt fix itāā soon sorted out one issue I once hadā¦
N
nhew
Member
Thankyou for your help guysRob has great advice. English may not be your strong point, but that shouldnāt hold you back from either succeeding or in this case, being treated like a mug. In business, an often overlooked skill is in delegating things that are not your forte.
My English skills (when required, outside of this forum
You would do well to take Robs advice before you let this go any further. Feel free to PM me if you need anything put in writing. Serious offer- if your email tone suddenly changes they may well realise that they canāt push you around.
As for ringing them straight away- absolutely every communication you make in regards to this needs to be via email from now on. No phones.
N
nhew
Member
Im not sure and im not interested to be honest im that sick of the machine and lloyds I'm just gonna trade it in whatever the cost
TiltyShaun
Well-known member
Take the advice and test it before you agree to have it back. The worst situation will be trying to pass it on if there is still a noticeable issue!!
Test it!!!
B
bobthebuilder
Well-known member
me being an illiterate arse ,i have a man for letter writing ,and his letters scare the s**t out of me,take doobs help and robs advise the wording of emails is very importantRob has great advice. English may not be your strong point, but that shouldnāt hold you back from either succeeding or in this case, being treated like a mug. In business, an often overlooked skill is in delegating things that are not your forte.
My English skills (when required, outside of this forum
You would do well to take Robs advice before you let this go any further. Feel free to PM me if you need anything put in writing. Serious offer- if your email tone suddenly changes they may well realise that they canāt push you around.
As for ringing them straight away- absolutely every communication you make in regards to this needs to be via email from now on. No phones.
B
bobthebuilder
Well-known member
do not let them win ,you should have all your money returned and some
R
Rob65
Well-known member
Nhew, another thought would be get some video when you go and test it. If itās acting up sending a video back to the dealers or it will be indisputable evidence in your favour.
The view I take on s#(t like this is how hard would you have to work to earn the money they are robbing from you? It may be less hard work to fight them than to let them fleece you and you have to earn your money back by working extra hard doing your day job.
The view I take on s#(t like this is how hard would you have to work to earn the money they are robbing from you? It may be less hard work to fight them than to let them fleece you and you have to earn your money back by working extra hard doing your day job.
Footer block 1