Suppliers not getting back to you?

[Regy53]

Ok, what really is it with people you want to buy from, or even have ordered with letting you down and not coming back to you.

Its no wonder people (hopefully) like us, we call back and if somebody buys from us then we drop everything to sort. Keep in contact and the likes.

We are buying a cabin for the new yard, I really want to name drop here. i am speechless as to how we have been left. Should of been two weeks ago, should of been today, should be wednesday. The whole time we are messing about with our plans. Wouldlnt book transport without full payment and all sorts.

Then we have a skip lorry bought for a customer who has no time to sort this type of thing, 3 weeks is into 7 in getting it ready. Every week is another week and it makes us look stupid. How do people do it.

Website designers taking 6 months for updates

then you have the salesmen who wont call you back

I genuinely am the easiest person in the world to deal with, pay on time and just want a quick easy deal / transaction

Seems the business world has gone mad

 

[Antony Holmes]

in the same vain called a plant co the other day for a price for a scissor lift for Monday cumming got the price and told them i would call back to confirm, i finished my cup of tea and called back to agree the price and give delivery address, only to be told it was on hire and would not be in for weeks whats that all about?

 

[TiltyShaun]

I saw a FB add 2 weeks ago for a new Doosan 1 ton digger. Pressed the button and have my details. Had a phone call 3 days later to say that my details have been passed onto my area salesman. Still waiting for the call!! Don’t think I will be getting a Doosan!!

 

[V8Druid]

Ok, what really is it with people you want to buy from, or even have ordered with letting you down and not coming back to you.

Its no wonder people (hopefully) like us, we call back and if somebody buys from us then we drop everything to sort. Keep in contact and the likes.

We are buying a cabin for the new yard, I really want to name drop here. i am speechless as to how we have been left. Should of been two weeks ago, should of been today, should be wednesday. The whole time we are messing about with our plans. Wouldlnt book transport without full payment and all sorts.

Then we have a skip lorry bought for a customer who has no time to sort this type of thing, 3 weeks is into 7 in getting it ready. Every week is another week and it makes us look stupid. How do people do it.

Website designers taking 6 months for updates

then you have the salesmen who wont call you back

I genuinely am the easiest person in the world to deal with, pay on time and just want a quick easy deal / transaction

Seems the business world has gone mad

I feel your pain .... same the country wide BTLs .... suppliers are a law unto them selves ..... pay on time and keep them happy to deal with you ... and you still get shafted with late deliveries, non arrivals and s**t products
so glad I am out of it .... to a major degree (but still have to rely on ppl to perform for some things)

 

[V8Druid]

I saw a FB add 2 weeks ago for a new Doosan 1 ton digger. Pressed the button and have my details. Had a phone call 3 days later to say that my details have been passed onto my area salesman. Still waiting for the call!! Don’t think I will be getting a Doosan!!

got a terrible reputation from what I've heard and read

 

[Danny]

Have had a hammer on hire for the last 3 weeks, on week 2 i went into the plant hire yard next to my yard and enquired about buying said used hammer as could be a long term hire.
Yes we will get someone to phone you a week went past so i bought a hammer on the way home from plantworx and off hired theres.

 

[V8Druid]

Have had a hammer on hire for the last 3 weeks, on week 2 i went into the plant hire yard next to my yard and enquired about buying said used hammer as could be a long term hire.
Yes we will get someone to phone you a week went past so i bought a hammer on the way home from plantworx and off hired theres.

"that's the way to do it" -- treat 'em mean ..... in the hope it'll keep 'em keen ... fat chance with most

 

[Russell]

Im surprised how un interested some dealers are in my quest for a micro. I gave up waiting on hold at one place, had to ring a local place 2 or 3 times just for a price and they still haven't got back to me about finance details. Surely a salesman should know their finance inside out?. They must be selling loads of £100,000 diggers and plant because they don't seem to give a s**t about £15,000 ones.

 

[Jimoz]

When you call any suppliers in building industry and they take number to call you back it's a waste of time. Would estimate 2 out of 10 returned

 

[Hg2702]

Ordered a new headstock from approved hydraulics 5 weeks ago and they have been crap since was told it would be with me a week after the initial order and 4 weeks on we have nothing and I can’t even get a call back ! Surely I’d have a reminder if I left the bill unpaid that long !

 

[V8Druid]

Ordered a new headstock from approved hydraulics 5 weeks ago and they have been crap since was told it would be with me a week after the initial order and 4 weeks on we have nothing and I can’t even get a call back ! Surely I’d have a reminder if I left the bill unpaid that long !

get your bank to back charge the payment ....... they'll soon be on the phone ..... then go somewhere else

 

[Lynchy]

Yeah was away on holiday all last October,got contacted about two jobs for major contractors,firm I'm on for works for both,eventually got hold of business development guy,who'd just started,left it with him,two week later one of guys rang to ask what's going on,rang our guy,err,no one to do the jobs,hadn't bothered to ring n tell the interested partys......then the big job that was supposed to take the neccessary resources,had blokes sitting at home!two easy in n out jobs

 

[RAY ATTACHMENTS_Leon]

I really like to keep in touch with my customers. Whether or not he bought something from me. Of course, Customers who have bought, I will tell him the progress of the order (production, delivery, transportation, etc.) Not praising myself here. I think this is what sales should do! After-sales service is very important.

 

[Hg2702]

get your bank to back charge the payment ....... they'll soon be on the phone ..... then go somewhere else

Funnily enough I’ve had said salesman chasing me today, picked up the phone 4th time around and mentioned how annoying it is not being able to get in touch with someone

Apparently it’s been ready for over and week and they’ve been calling me but can’t get through to me

 

[V8Druid]

Funnily enough I’ve had said salesman chasing me today, picked up the phone 4th time around and mentioned how annoying it is not being able to get in touch with someone

Apparently it’s been ready for over and week and they’ve been calling me but can’t get through to me

he probably read my comment about back charging 'em

 

[Nick...]

Pretty normal In my opinion.asked for a tractor demo last October.rep said he would get it to me in a couple of days.not heard a thing since.im a farmer too by the way.looked at ripper tines at plantworx last week.spoke to 4companies who took details but heard nothing.too late now,ordered one last Thursday from a company who called me Monday morning,ironically.
Nick...

 

[V8Druid]

Pretty normal In my opinion.asked for a tractor demo last October.rep said he would get it to me in a couple of days.not heard a thing since.im a farmer too by the way.looked at ripper tines at plantworx last week.spoke to 4companies who took details but heard nothing.too late now,ordered one last Thursday from a company who called me Monday morning,ironically.
Nick...

what is wrong with these people ..... must be getting paid far too much basic and not enough commission

 

[wee_gus]

Yes, I have been having this issue aswell! Needed track pads for an 8 tonner but dealer needed 3 quotes from me, I deal with Astrak myself and we do a lot of work together so said they would be the best, we’ll they were the only ones to get back to me, within 10mins of phone going down I had a quote arrive in my emails.

Needed a saddle for a breaker, phoned local co who are doing a lot of advertising just now putting out great looking bits of kit, 8 weeks later still no sign of saddle, I had made my own by this point, seen them trying to call me 3 times in a week, waited till the Friday and called them back. Ohh your saddle has been ready for past 2 weeks, it’s ok I made my own 7 weeks ago...

The list goes on and on and on.

As I sell hydraulic attachments myself, when I get an enquiry I make sure I get back to said person that day, some times it will be the next day if I need to ask the factory for info.

 

[Quattromike]

It’s not easy whatever side you are on, people get used to their usual customers/suppliers nd get accustomed to the level of service you get/give. When you have to deal with someone else the expectation is with a supplier you expect the same or better service from your usual guy because they should be privileged to get your business, and with a customer you think your not my regular so you’ll have to play second fiddle. Somewhere along the line there is a lot of misplaced expectation

 

[Nick...]

what is wrong with these people ..... must be getting paid far too much basic and not enough commission

Woukd probably spent £100k on a tractor too.f**k em
Nick...