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Alan caddy
Well-known member
I thought our volvo is bad but not as bad as that still rubbish to work with, could it be air in the hydraulic ram
TiltyShaun
Well-known member
A voice of reason.....park it through the reception of the dealer and say you couldn’t control the machine in your defence!!
Furniss
Well-known member
Shocking from Volvo - you could get better service from Carter ...... put it on a trailer and park it at the dealer you bought it from.
Neilporteous
Active member
That is absolutely ridiculous! I agree with others that the machine is not fit for purpose, also there is an argument that the machine is now deemed dangerous and cannot be operated safely.
I would have thought that an issue like this on a new machine that's barley run in, would be sorted with no quibbles.
It is very sad to hear stories like this about new machinery from well know manufactrers.
I would have thought that an issue like this on a new machine that's barley run in, would be sorted with no quibbles.
It is very sad to hear stories like this about new machinery from well know manufactrers.
Jimbo69
Well-known member
s**t attitude from Volvo, the bloody thing’s hardly run in 
I used to drive a 3CX, it was a pig to grade with from day one, various fixes were tried but to no avail. It eventually went back to the factory to get re-built at 3000 hours, the dealer gave us a loan machine at their own cost as well. Even after the re-build it wasn’t quite right though, eventually got traded in for a new one with the dealer offering a fantastic price for the trade-in. Perhaps they wanted to rip it apart to see what the problem was 
I used to drive a 3CX, it was a pig to grade with from day one, various fixes were tried but to no avail. It eventually went back to the factory to get re-built at 3000 hours, the dealer gave us a loan machine at their own cost as well. Even after the re-build it wasn’t quite right though, eventually got traded in for a new one with the dealer offering a fantastic price for the trade-in. Perhaps they wanted to rip it apart to see what the problem was 
craig
Well-known member
I didn't see your vid the first time I read this, seen it now and agree the others, that's nearly unusable.
That's a poor show from Volvo not standing by that.
I was thinking about getting a new 2.5t this year (covid may change that), but this would be in the back of my mind, and I`m sure others when looking at Volvo.
On a side note, what put me off Volvo last time, was the poor paint and rust on the inside of the cab.
That's a poor show from Volvo not standing by that.
I was thinking about getting a new 2.5t this year (covid may change that), but this would be in the back of my mind, and I`m sure others when looking at Volvo.
On a side note, what put me off Volvo last time, was the poor paint and rust on the inside of the cab.
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DaveDCB
Well-known member
Let me see if I get point this thread in the direction of the right person at Volvo....
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Brendan
Well-known member
Could you argue that it won't pass safety inspection for loler test with that fault and will be looking to return the machine as unfit for for purpose?
GazCro
Well-known member
Lol that's jcb for you. Either won't or can't fix it so make the deal on a new one attractive so you go for it so they don't have to pay for it. Me father had the same thing with a 3cx years ago had numerous issues but the worst one was it sometimes used to only brake on one side and you couldn't predict when or which side it would do it. Nearly through a hedge or rolled over on the road a couple of times and went to factory to be fixed and all they would do was dismantle check everything and put back together. When asked why no new brakes were fitted or even complete back axle etc they just replied everything is within tolerance. No good when it's problem persists. End solution same as you offer good deal on a new one a 12 months old to get rid of you as a problem to them not you're problem machine.s**t attitude from Volvo, the bloody thing’s hardly run in
Shovelhands
Well-known member
Funny, I read @Jimbo69 ‘s post as positive one. I suppose we all see things differently.
Pedrod355
Well-known member
Had a call from a volvo representative today, job getting done under warranty now, fitter fixing machine tomorrow.
Has someone been looking at this forum
Has someone been looking at this forum
GazCro
Well-known member
I guess you could see it that way but 3000 hrs trying to tell them its not right before they do anything? Not what I'd call positive.
craig
Well-known member
Perhaps @DaveDCB got through to someone in Volvo.Had a call from a volvo representative today, job getting done under warranty now, fitter fixing machine tomorrow.
Has someone been looking at this forum
TiltyShaun
Well-known member
Perhaps they heard I was coming to get it with my trailer to drop it onto reception!!Had a call from a volvo representative today, job getting done under warranty now, fitter fixing machine tomorrow.
Has someone been looking at this forum
Let’s hope this is the end of the matter and the problem is cured!!
M
Monkeybusiness
Well-known member
The power of social media!
Too right they fix it though, it’s obviously a warranty issue to anyone with half a brain.
Too right they fix it though, it’s obviously a warranty issue to anyone with half a brain.
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DaveDCB
Well-known member
Shovelhands
Well-known member
But that’s not what Jimbo said, “various fixes were tried” means they were on the case at least. And theres always a bit more to these stories than first meets the eye. 3000 hours is a lot before going back to be sorted, but we've no idea how quickly those hours were amassed, or what was done leading up to it going back.
I read it as positive, because they were prepared to take it back to the factory with 3000 hours on the clock, made an effort to fix it to the customer’s satisfaction, and when it didn’t meet expectations then a deal was struck to put the customer in a new machine and keep them happy. I don’t think that was all in an effort to “get rid” of a customer, as you put it, I think that was a concerted effort to keep a customer.
A total contrast to the OPs woes, who up to this point has been totally fobbed off by Volvo. And now has had to take his case to social media to get a resolution? So someone today, looking like @DaveDCB ,has had a word with someone and the ops machine is getting sorted, it’s a great result, but should it have gone this far?
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GazCro
Well-known member
For clarity i wasn't meaning get rid of a customer but what they perceive as a problem customer. I've had this experience with jcb. End of the day no matter how good the deal you still end up paying for the problem machine to go away which shouldn't be the case. Either way it shouldn't need social media to get them to act if that is the case this time.
Pedrod355
Well-known member
Volvo fitter came yesterday & replaced spool’s , difference in machine is night & day now! 
Mogman
What man as done, man can do, what never has,maybe
A good result thenVolvo fitter came yesterday & replaced spool’s , difference in machine is night & day now!
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