True words. I’ve got about 8 mortgages riding on me so it’s harder to be too fussy. We try to cull the assholes but sometimes they still find you, especially when you’re a company not an individual, they seem to take pissing you off as a personal challenge . Currently got a local lady underpaying me by £180 on £450 bill for various f****ng ridiculous reasons, one is claiming I’m inexperienced, which has really fecking wound me up

Devoted my life to the bloody trade, and when it comes to plumbing I like to think I’m pretty much at the top of my game for what we do. Somehow the Karen’s seem to get into your head and fester. Wish I could just shrug it off. One bad egg can really psychologically outweigh a dozen great customers.