Rant of the week

V8Druid

V8Druid

do it as well as you can,but learn to do it better
Wow I've started early then! We only have so many days on this planet and I won't waste them on tossers. Plenty of appreciative customers about.
when you're starting out/getting going you have to tolerate all sorts ... then you get staff reliant on you and big overheads and it's the same - eventually though you're successfully established and can cope with being selective of work and tossers ;)
no staff expedites matters significantly :giggle:
 
V8Druid

V8Druid

do it as well as you can,but learn to do it better
What have I’ve done haha, I’ve only got 3 nephews and none will ever need anything mechanical fixing they’re not into diggers! Something wrong with them
easier life then Giles :rolleyes: :giggle::cool:
 
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Stroppymonkey

Well-known member
when you're starting out/getting going you have to tolerate all sorts ... then you get staff reliant on you and big overheads and it's the same - eventually though you're successfully established and can cope with being selective of work and tossers ;)
no staff expedites matters significantly :giggle:
True words. I’ve got about 8 mortgages riding on me so it’s harder to be too fussy. We try to cull the assholes but sometimes they still find you, especially when you’re a company not an individual, they seem to take pissing you off as a personal challenge . Currently got a local lady underpaying me by £180 on £450 bill for various f****ng ridiculous reasons, one is claiming I’m inexperienced, which has really fecking wound me up 😂 Devoted my life to the bloody trade, and when it comes to plumbing I like to think I’m pretty much at the top of my game for what we do. Somehow the Karen’s seem to get into your head and fester. Wish I could just shrug it off. One bad egg can really psychologically outweigh a dozen great customers.
 
6

6feetdown

Well-known member
True words. I’ve got about 8 mortgages riding on me so it’s harder to be too fussy. We try to cull the assholes but sometimes they still find you, especially when you’re a company not an individual, they seem to take pissing you off as a personal challenge . Currently got a local lady underpaying me by £180 on £450 bill for various f****ng ridiculous reasons, one is claiming I’m inexperienced, which has really fecking wound me up 😂 Devoted my life to the bloody trade, and when it comes to plumbing I like to think I’m pretty much at the top of my game for what we do. Somehow the Karen’s seem to get into your head and fester. Wish I could just shrug it off. One bad egg can really psychologically outweigh a dozen great customers.
Yeah some people just want to shafted you whether you do a good job or not
 
pettsy

pettsy

Well-known member
Devoted my life to the bloody trade, and when it comes to plumbing I like to think I’m pretty much at the top of my game for what we do. Somehow the Karen’s seem to get into your head and fester. Wish I could just shrug it off. One bad egg can really psychologically outweigh a dozen great customers.

Got one here. She’s a Property solicitor telling me I’m too expensive and withholding £500 back from a job I did at short notice to keep her house extension on track and completed with zero issues. Small claims court will be my next step, I’m done writing letters having to justify myself 🤬
 
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Stroppymonkey

Well-known member
Got one here. She’s a Property solicitor telling me I’m too expensive and withholding £500 back from a job I did at short notice to keep her house extension on track and completed with zero issues. Small claims court will be my next step, I’m done writing letters having to justify myself 🤬
Boils my piss!
 
Simon edwards

Simon edwards

Well-known member
There’s nothing worse than being treated unjustly by a customer,it really gets in your head and although sometimes it might only be a small amount of money it is bloody hard to write it off and move on,that festering anger can be really unhealthy!
I am in the fortunate position now that I can( to a degree) be pretty selective as to who I work for,I also avoid pricing jobs for the most part and just go on a plant and labour basis which simplifies things further and tends to avoid any conflict over invoices as it’s very transparent.
I can only do this now as I’m in the latter end of my career,when you’re starting out and building a business you have to take on the bigger,riskier jobs with more potential reward and inherent hassles.
 
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DaveDCB

Well-known member
Got one here. She’s a Property solicitor telling me I’m too expensive and withholding £500 back from a job I did at short notice to keep her house extension on track and completed with zero issues. Small claims court will be my next step, I’m done writing letters having to justify myself 🤬
Act quick, if you can get a ccj against her home you’ll get reimbursed when the sale goes through 👍🏼
 
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Stroppymonkey

Well-known member
Act quick, if you can get a ccj against her home you’ll get reimbursed when the sale goes through 👍🏼
Trouble with small claims court … (and have been through this a few times both ways) without an agreed contract you are s**t out of luck usually. They force you to mediation first and a solicitor as a defendant is unlikely to let it progress past that point
 
pettsy

pettsy

Well-known member
Trouble with small claims court … (and have been through this a few times both ways) without an agreed contract you are s**t out of luck usually. They force you to mediation first and a solicitor as a defendant is unlikely to let it progress past that point

Never actually got to court when I’ve threatened it in the past. She’s actually paid 2k of the bill, just held back the last £500. She asked builder to recommend someone as plumbing wasn’t in his quote. We talked through the job before I started and she didn’t ask for a price so I foolishly cracked on as they were keen to get plastering. Was perfectly happy till she got the bill, then all questions started. Now wants to know my trade prices for every item I fitted 🤬 I’m hoping when it comes to mediation I can simply say we discussed the job and no quote or estimate was asked so none was given. Won’t make that mistake again!
 
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Stroppymonkey

Well-known member
Never actually got to court when I’ve threatened it in the past. She’s actually paid 2k of the bill, just held back the last £500. She asked builder to recommend someone as plumbing wasn’t in his quote. We talked through the job before I started and she didn’t ask for a price so I foolishly cracked on as they were keen to get plastering. Was perfectly happy till she got the bill, then all questions started. Now wants to know my trade prices for every item I fitted 🤬 I’m hoping when it comes to mediation I can simply say we discussed the job and no quote or estimate was asked so none was given. Won’t make that mistake again!
It always seems to be the jobs where you try and help someone out that you get burnt on the worst . I don’t work with many builders, but customers referred by builders seem to create more than their fair share of angst!
I’ve been to small claims court 3 times so far. Once as a claimant and twice as the defendant. On both the occasions where I’ve been the defendant (both times I THINK I was innocent) have been resolved at the mediation stage when I’ve offered to settle the full amount .. but as a donation to our local hospice. Worked a treat both times and really takes the wind out of their sails, and makes me feel good 😊. I take all 3 of my experiences as a win :)
 
Lancs Lad

Lancs Lad

Well-known member
Never actually got to court when I’ve threatened it in the past. She’s actually paid 2k of the bill, just held back the last £500. She asked builder to recommend someone as plumbing wasn’t in his quote. We talked through the job before I started and she didn’t ask for a price so I foolishly cracked on as they were keen to get plastering. Was perfectly happy till she got the bill, then all questions started. Now wants to know my trade prices for every item I fitted 🤬 I’m hoping when it comes to mediation I can simply say we discussed the job and no quote or estimate was asked so none was given. Won’t make that mistake again!
Pathetic 🤬🤬🤬bet she's lady muck as well.

She didn't ask the price end of. Muppet makes me mad folk like that . Best thing would be to embarrass her online or in front of her ten bob mates
 
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Brendan

Well-known member
Got one here. She’s a Property solicitor telling me I’m too expensive and withholding £500 back from a job I did at short notice to keep her house extension on track and completed with zero issues. Small claims court will be my next step, I’m done writing letters having to justify myself 🤬
Get the process started straight away will take 2 or 3 months before being able to apply to the small claims court. It's always a roll of the dice plus it's not any of her business what you paid for materials, you don't have to agree to anything at mediation and it will just go through to the court side, although it will be some feckwitt with zero understanding of building work or costs

No price agreement is a bit of a ballache/issue but get a 2 or 3 estimates from other plumbers for the works and you will be able to show your not trying to rip anyone off.

Seems to be a common theme with solicitors or other similar stature people where they think they are above others, worth calling her bluff as not sure if it's true but not great for solicitors to end up with a ccj so will potentially back down and pay up.
 
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