Spot on Doob, bloody funny too! I tried to buy a couple of 8 ton buckets off Hardlife for an up and coming job next week. Despite them saying they had the right size in stock they had to che seeck the measurements for my machine. I told them I need them urgently. And had my card at the ready. They didn't get back to me and still haven't 3 days later so I ordered 2 buckets of Rhinox who provided outstanding customer service and had the buckets sat in my yard within 24hrs complete with a bag of Haribo

. Look decent enough buckets too.
I'm not sure in these days of Internet reviews and social media you can really afford to be sloppy with customer service...
Anyway just my take on it