We started a website / email with 1&1 18 months ago which was basic but worked, 2 months ago i took a company up on an offer on a new website and it was going to me the best thing since sliced bread, top of google but it was a cock up from day one,.
It was made live without my authorisation, loads of mistakes, a lot of legal information that's required was missing. Went from 1st or 2nd page on google to nowhere to be seen unless you searched for the site direct.
After complaining and threatening to pull the plug the website company came and visited me and assured me things would get resolved but would take 7-10 days for google to pick up new search terms ect. Which was understandable and i went with this..
Today we've had enquires for two different engine that we have in stock from multiple engine dealers. This tells me the end users are searching but not finding our site.
Following today i've just pulled the plug and took back my domain and turned on my (Very) old site whilst i quickly consider my next move.
If they don't work for you, websites can be very expensive and stressful.