Tipping trailer - replacement hydraulic oil tank

Routy56

Routy56

Active member
Guys we have a nice Indespension Tipping Trailer which we have owned new in 2006



It is fitted with the usual 12v Stone SPX hydraulic power pack :cool:
However, the top of the oil tank now has a split which I guess is age related and probably caused by naughty grandchildren climbing on it :rolleyes:
IMG_0414.jpeg

Searching on Google yesterday I found that Graham Edwards Trailers stock these items n their web site:
So a few clicks later I bought one as a quick solution to the problems at the price of £71.99 including delivery :eek:
It turned up today and is obviously secondhand:
IMG_0419.jpeg


It is obviously a used unit with traces of hydraulic oil all over it and even the date stamp is 12/06 😡
IMG_0423.jpeg


So I immediately wrote them a nice polite email asking them to look into what went wrong after ordering a new tank.
I even offered to buy it at a much reduced rate second-hand unit......

The Parts Manager has just written back:
"Yes the tanks are taken off of new units and delivered to us for spares. For this reason we can guarantee you this tank has not been used.
The marks are from storage and from being passed down the supply chain from America to our factory. The oil residue is from the powerpack unit itself.
If you are unhappy with the product we are more then happy to offer a full refund upon its return."


WTF - life is too short for this malarky 🤬

So, my question to you guys is:
1. Where can I get a replacement Stone SPX Hydraulic Oil Tank?
2. What would you do?
 
Komatsu

Komatsu

Well-known member
Could you contact Stone direct and ask them for one??..... in-closing pictures as well.... the Americans as usually top of there game when it comes to customer service, think they’d be a few questions asked if they knew something like that was been sent out.
 
Routy56

Routy56

Active member
Could you contact Stone direct and ask them for one??..... in-closing pictures as well.... the Americans as usually top of there game when it comes to customer service, think they’d be a few questions asked if they knew something like that was been sent out.
Think I'll be doing that.....
......checking on the Stone USA web site (AKA SPX Flow) they have 2 dealers in the UK
This dealer has a suitable new one for a lot less money :rolleyes:
Only £38.64 compared with £71.99 for a second hand unit :D
And this unit is slightly deeper and gives an extra 2 litres.
The main thing is that the length will fit my brackets without too much faffing around 🤓
 
Komatsu

Komatsu

Well-known member
Think I'll be doing that.....
......checking on the Stone USA web site (AKA SPX Flow) they have 2 dealers in the UK
This dealer has a suitable new one for a lot less money :rolleyes:
Only £38.64 compared with £71.99 for a second hand unit :D
And this unit is slightly deeper and gives an extra 2 litres.
The main thing is that the length will fit my brackets without too much faffing around 🤓
That’ll be because one is made SGS and the other by Stone themselves?
 
Routy56

Routy56

Active member
Raise a case with trading standards IMHO. False advertising.

If I was to return that i'd be doing so with it full of sand through there window.
Yes I agree with that. I'll see how I get on with them tomorrow.
Gonna sleep on it then go back with my full range of options.
It's not the cost, it's the principle that matters to me :oops:
No sorry or kiss my arse....
.....so my options are as you say:
1. Trading Standards
2. TrustPilot
3. PayPal - lucky I used PayPoo to send the dosh
4. Rogue Traders
5. Watchdog
etc etc etc :ROFLMAO:
 
Routy56

Routy56

Active member
That’ll be because one is made SGS and the other by Stone themselves?
Good point, well made - however, their web site says that the brand is SPX.
So maybe I'll give them a bell tomorrow before ordering :cool:
Now my keyboard is covered in effing hydraulic oil :ROFLMAO:
 
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